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Terms Conditions That Keep Your Account Clear

These Terms & Conditions govern every account on pelor88 — how you open one, how you fund it via DANA, OVO, or GoPay, and what we each agree to when you use the platform.

Account & Registration RulesDANA, OVO, GoPay Payment TermsWithdrawal ConditionsAccount Suspension PolicyJurisdiction & Eligibility
pelor88 Terms Conditions That Keep Your Account Clear
TERMS CONTACT PATHS

Ask Us About Any Term or Condition

If a clause is unclear or you want to raise a concern about how these terms apply to your account, our support team is here. Reach us through live chat directly in the platform, or via email for formal written queries. We respond to account and terms questions in the order they arrive — wallet-related questions about DANA, OVO, or GoPay transactions are handled by the same team.

Live Chat Open the chat icon in your account dashboard. Ask about any term, account rule, or payment condition. Our team handles terms questions alongside wallet and account support.
Email Support Send a written query to our support email for formal terms clarifications or account disputes. Include your registered account ID so we can reference your history quickly.
Account Help Centre Find quick answers about registration rules, payment conditions, and account limits in the Help Centre — accessible from your account menu without needing to contact support.
HOW WE HANDLE THIS

Account Security and Terms Enforcement

These terms exist to protect both sides. We enforce them consistently so that every account — whether funded via DANA, OVO, or GoPay — operates under the same conditions. Below is how we handle the key areas that matter most to your account.

Account Data & Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of your account data through support.

Payment Verification

Withdrawals require identity verification matched to the wallet name on your DANA, OVO, or GoPay account. Mismatches are held and flagged — not processed — until resolved with support.

Account Security

Your login credentials are your responsibility. Enable any available two-factor check in account settings. If you suspect unauthorised access, contact support immediately to freeze activity.

Requesting Term Changes

We do not negotiate individual term changes. If you believe a term was applied incorrectly to your account, raise a dispute through live chat or email with your account ID and transaction reference.

Questions About Our Terms & Conditions

These are the questions we get most often about how our terms apply to accounts and transactions. If your question is not here, reach us through live chat or email.

Yes. All wallet transactions on your account — deposits and withdrawals via DANA, OVO, or GoPay — are governed by these terms alongside each wallet provider's own service rules.

We aim to notify you of material changes through your account or on this page. Continued use of your account after a change is posted means you accept the updated version.

Raise a dispute through live chat or email with your account ID and relevant transaction reference. Our support team will review the application of the term against your account history.

Yes. Every account — whether opened from Jakarta or elsewhere in Indonesia — operates under the same terms. Availability depends on local law and eligible regions where we operate.

Account data is retained while your account is active and for a legally required period after closure. Contact support to request a summary of what data we hold for your account.

Your withdrawal wallet name — on DANA, OVO, or GoPay — must match the name registered to your account. Mismatched details are held until verified. Our support team walks you through the steps.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.